We charge a minimum £30 fee which covers the first 60 minutes
Any additional time is then
charged at £10 per half hour
(As a guideline 90% of faults are usually fixed within the first hour and a half.)
Unlike most PC Support Companies, we only actually charge for the time spent physically working on your PC.
A PC that has been heavily infected with malware and/or Virus can sometimes take up to three hours to clean and disinfect. This is achieved using various pieces of automated software and the actual physical presence required by an engineer is only about an hour. In this scenario, assuming the PC was brought to our offices, you would only be charged for the physical labour of one hour.